Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear and accessories.
Where are Velasca products made?
All our products are 100% handcrafted in Italy by skilled artisans in Montegranaro, the heart of the Italian shoemaking district, using centuries-old techniques.
How do I choose the right size?
Our shoes generally follow standard European sizing. We recommend checking our detailed Size Guide on each product page or contacting our style advisors if you are between sizes.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find the perfect fit risk-free.
How should I care for my leather shoes?
To preserve the longevity of your shoes, we recommend using cedar shoe trees, avoiding consecutive days of wear to let the leather breathe, and applying high-quality creams or waxes regularly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer Klarna for interest-free installments.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders. You will receive a tracking number as soon as your order leaves our warehouse.